Compass Pendant - Silver

CORONA VIRUS SHIPPING DELAYS!!

We have had a number of questions regarding order delays.

The UK post office is severely impacted by the COVID-19 situation

If you are in the UK delays are between 3-8 working days on top of our normal delivery times.

International order delays are between 9-18 Working days on top of our normal 3-7 working days shipping.

We thank you for shopping with us and appreciate your patience!

FREE GLOBAL SHIPPING ON ORDERS OVER £40

UK DELIVERY

Standard Delivery Royal Mail 2nd Class Signed For (2 Working Days, Royal Mail) - £2.49

Express Delivery, 1st Class Signed For (1-2 working days) £3.49

Free Tracked Delivery over £40 (1 Day)

INTERNATIONAL DELIVERY

Europe: 

European Tracked Delivery (3-7 Days) £9.20

European Not Tracked (3-7 Days) £5.50

Free Tracked Delivery over £40 (3-7 Days)

USA & The Rest of the World:

International Tracked Delivery (3-7 Days) £9.20

International Not Tracked Delivery (3-7 Days) £5.50 (only the USA, Canada & Australia)

Free Tracked Delivery over £40 (3-7 Days)

 Shipping Info: 

• customers that select tracked shipping will receive tracking information within 24 hours from the time of order (if ordered on a weekend tracking info will be sent 13:00 GMT Monday. 
• If you have not selected tracking you will not receive a tracking number
• All orders are sent out within 24 hours of being placed.
• Busy periods may cause slight delays in shipping times. Please email us if you have not received your order in the time schedule above.
• If you have any questions email us at admin@twistedpendant.com 

Late/ lost orders:

If you have been waiting longer than expected for your item, we first recommend you contact us via the email given above. 

Which countries do we ship to:

We ship Worldwide. You can order anywhere. Please be aware shipping time do vary depending on location. Some locations do not have the option to use a non-tracked service. 

Returns

We offer a 60 day exchange or refund guarantee. This 60 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. 

How to return an item

To return an item please email us at admin@twistedpendant.com. State the reason for return and your order number. 

Returns can only be accepted if: 

• the item is still in its original packaging
• Unworn and undamaged

Exchanges

Exchange policy applies the same rules as a return. Any exchange requests after the 60 day window will be denied.

Refund policy

Refunds can take up to 7 working days to arrive back to you. All returns are paid via the method of payment you chose to make the order with

any further questions:

admin@twistedpendant.com 

Chain Size Chart

Our chains are available in three Standard lengths18", 45.7cm - Ideal for layering with a longer chain (Choker)

20", 50.8cm - Your daily go to chain

22", 55.8cm - Perfect length to combine with a pendant

If you require a different length, please email us at: admin@twistedpendant.com & we will make this for you!