INTERNATIONAL SHIPMENT DELAYS***

For international shipments via Royal Mail: The Royal Mail is experiencing a cyber incident so they are unable to pick up any international shipments. We are unaware of how long the delays will be at this time but if you can please select DHL Express. We are really sorry for any inconvenience caused.

All Items are shipped from the United Kingdom within 1 working day.

Free Global Shipping on orders over £50 Via Royal Mail Tracked Delivery.

Free global shipping on all orders over £100 Via DHL Express.

UK DELIVERY

Standard Delivery Royal Mail 2nd Class Signed For (2 Working Days, Royal Mail) - £2.99

Express Delivery, 1st Class Signed For (1-2 working days) £3.49

DHL Express - Next Working Day (Ordered before 1PM) £9.20

Free Delivery Over £50 (1-3 Working Days)

Free Express Delivery Over £60 - Next Working Day Via Royal Mail Special Delivery (Ordered before 1PM)

INTERNATIONAL DELIVERY

Europe: 

European Tracked Delivery (3-10 Days) £9.20

DHL EXPRESS 2-5 Working Days - Price Calculated at checkout

Free Tracked Delivery over £50 (3-10 Days)

Free DHL Express Worldwide Over £100 ( 2-5 Working Days) 

 USA & The Rest of the World:

International Tracked Delivery (3-10 Days) £9.20

DHL EXPRESS 2-5 Working Days - Price Calculated at checkout

Free Tracked Delivery over £50 (3-10 Days)

Free DHL Express Worldwide Over £100 ( 2-5 Working Days) 

 Shipping Info: 

  • customers that select tracked shipping will receive tracking information within 24 hours from the time of order (if ordered on a weekend tracking info will be sent 13:00 GMT Monday. 
  • All orders are sent out within 24 hours of being placed.
  • Busy periods may cause slight delays in shipping times. Please email us if you have not received your order in the time schedule above.
  • If you have any questions email us at help@twistedpendant.co.uk
  • We do NOT cover import tax / VAT, please keep this in mind when ordering

 Late/ lost orders:

If you have been waiting longer than expected for your item, we first recommend you contact us via the email given above. 

We will respond you your message within 24 hours (Weekends & bank holidays may see a delay in these response times.

 Which countries do we ship to:

We ship Worldwide. You can order anywhere. Please be aware shipping time do vary depending on location. Some locations do not have the option to use a non-tracked service. 

Returns

We offer a 60 day exchange or refund guarantee. This 60 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. 

How to return an item

To return an item please email us at help@twistedpendant.co.uk. State the reason for return and your order number. 

Returns can only be accepted if: 

  • the item is still in its original packaging
  • Unworn and undamaged

 Exchanges

Exchange policy applies the same rules as a return. Any exchange requests after the 60 day window will be denied.

 Refund policy

Refunds can take up to 7 working days to arrive back to you. All returns are paid via the method of payment you chose to make the order with

 Any further questions:

Help@twistedpendant.co.uk