After your purchase a tracking number will be generated within 1 working day. This will be sent to you via email / SMS.

This depends on your location & the courier selected at checkout. For a full breakdown on estimated shipping times visit out shipping page here

We use Royal Mail Special Delivery, 1st Class and 2nd Class. We also use DHL express. More couriers will be added this year!

If your order is delayed, please email us at help@twistedpendant.co.uk and we will be more than happy to assist you. Please be patient. We do our best to reply within 24 hours however over the weekend it can take us longer to get back to you.

Yes, we ship all over the world using a variety of shipping methods and couriers depending on the fastest most reliable route. Some couriers take longer than others and all shipments are subject to the couriers terms which may incur some delays along the route.

We do not cover the EU customs charge. Please bear this in mind when making an order.

UK orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

Orders placed over the weekend will be shipped on Monday before 1PM.

Second Class Signed For (2-3 Working Days) £2.99

Express Delivery, 1st Class Signed For (1-2 working days) £3.4

Royal Mail Special Delivery (Next Working Day) £7.99

DHL Express - (Next Working Day)£9.20

Free Express Delivery Over £50 (1 Working Day)

US & Canada orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

International Tracked Delivery (3-10 Days) £9.20

DHL EXPRESS 2-5 Working Days - Price Calculated at checkout

Free Tracked Delivery over £50 (3-10 Days)

Free DHL Express Worldwide Over £100 ( 2-5 Working Days) 

EU orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

Please note we do not cover customs charges when imported the EU.

European Tracked Delivery (3-10 Days) £9.20

DHL EXPRESS 2-5 Working Days - Price Calculated at checkout

Free Tracked Delivery over £50 (3-10 Days)

Free DHL Express Worldwide Over £100 ( 2-5 Working Days) 

US & Canada orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

International Tracked Delivery (3-10 Days) £9.20

DHL EXPRESS 2-5 Working Days - Price Calculated at checkout

Free Tracked Delivery over £50 (3-10 Days)

Free DHL Express Worldwide Over £100 ( 2-5 Working Days)