LIFETIME WARRANTY INFORMATION
Our Twistedpendant Lifetime Warranty applies to all of our Stainless Steel jewellery (unless stated in product description). Jewellery within the lifetime warranty is 100% Safe to wear in Water. Our Jewellery is also Heat Resistant & Sweat Proof.
🔥 - Heat Resistant
💧 - Water Resistant
❌- Anti Tarnish Plating
Please note: Sterling Silver jewellery, Brass & Cubic Zirconia Jewellery is not part of the lifetime warranty.
PRODUCT FAULT / IN TRANSIT DAMAGES
For faults & Breakages we offer a 3 month Warranty from the date of Receiving the item. If your item is damaged or has a fault in the links / Clasp we will happily provide a replacement at no extra cost. Furthermore, if your item is damaged in transit we will also happily replace the damaged item. Only under these circumstances will a replacement claim be accepted.
CHAIN PLATING & MATERIALS
Our Jewellery uses PVD Plating & Stainless Steel. Our gold chains are 18K PVD Plated with real 18k Gold. The Gold plating is expected to last between 2-3 years depending on how well maintained. Our silver chains are made from Stainless steel with an anti Tarnish layer & Polish & Will never fade.
REPLACEMENT / WARRANTY CLAIM
To make a claim against our warranty please take the following steps:
1. Take a photo of the damaged item
2. Email: Admin@twistedpendant.com With your order number, photo Evidence & the Claim.
3. Confirm correct Redelivery address (the address provided at checkout is the correct address).
If you have any questions regarding our Warranty information please email us via our contact form.
Contact address: email@example.com