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UK - 2nd Class Signed for. Estimated 2-3 working day delivery service
UK - 1st Class Signed For. Estimated 1-3 working day delivery service
UK- Free Delivery Over £50 (1-3 Working Days)
UK - Free Express Delivery Over £60 - Next Working Day Via Royal Mail Special Delivery (Ordered before 1PM)
Europe - Estimated 3-6 working days
Europe - DHL Express 2-5 working days. Free for orders over £100
Rest of World - Estimated 3-8 working days
Rest of World - DHL Express 2-5 working days. Free for orders over £100
LIFETIME WARRANTY INFORMATION
Our Twistedpendant Lifetime Warranty applies to all of our Stainless Steel jewellery (unless stated in product description). Jewellery within the lifetime warranty is 100% Safe to wear in Water. Our Jewellery is also Heat Resistant & Sweat Proof.
🔥 - Heat Resistant
Our Twistedpendant Lifetime Warranty applies to all of our Stainless Steel jewellery (unless stated in product description). Jewellery within the lifetime warranty is 100% Safe to wear in Water. Our Jewellery is also Heat Resistant & Sweat Proof.
🔥 - Heat Resistant
💧 - Water Resistant
❌- Anti Tarnish Plating
Please note: Sterling Silver jewellery, Brass & Cubic Zirconia Jewellery is not part of the lifetime warranty.
PRODUCT FAULT / IN TRANSIT DAMAGES
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If your item is damaged or has a fault in the links / Clasp we will happily provide a replacement at no extra cost. Furthermore, if your item is damaged in transit we will also happily replace the damaged item. Only under these circumstances will a replacement claim be accepted.
Please note: Claims with wear & tear will not be replaced. We do not cover lost, stolen, Damaged or Wear & Tear.
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CHAIN PLATING & MATERIALS
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Our Jewellery uses PVD Plating & Stainless Steel. Our gold chains are 18K PVD Plated. The Gold plating is expected to last between 2-3 years depending on how well maintained. Our silver chains are made from Stainless steel and will never fade.
Please note: Our Lifetime Warranty only covers accidental damage. If your Jewellery is lost, stolen or damaged, we do not this.
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REPLACEMENT / WARRANTY CLAIM
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To make a claim against our warranty please take the following steps:
1. Take a photo of the damaged item
2. Email: Help@twistedpendant.co.uk With your order number, photo Evidence & the Claim.
3. Confirm correct Redelivery address (the address provided at checkout is the correct address).
If you have any questions regarding our Warranty information please email us via our contact form.
Contact address: help@twistedpendant.co.uk
Twistedpendant.com @twistedpendant