After your purchase a tracking number will be generated within 1 working day. This will be sent to you via email / SMS.

This depends on your location & the courier selected at checkout. For a full breakdown on estimated shipping times visit out shipping page here

We use Royal Mail Special Delivery,

We also use DHL express and Deutsche Post depending on the destination. We have an express delivery option available for all countires.

If your order is delayed, please email us at help@twistedpendant.co.uk and we will be more than happy to assist you. Please be patient. We do our best to reply within 24 hours however over the weekend it can take us longer to get back to you.

Yes, we ship all over the world using a variety of shipping methods and couriers depending on the fastest most reliable route. Some couriers take longer than others and all shipments are subject to the couriers terms which may incur some delays along the route.

We cover EU Import charges for our customers. So the price you pay at checkout is the total price!

UK orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

Orders placed over the weekend will be shipped on Monday before 1PM.

UK -£3.49 or Free Next Day Delivery Over £50

US & Canada orders are shipped directly by us In Norwich. Ordered before 1PM and they will be dispatched the same day.

The service is fully trackable and usually takes around 4-5 working days. However in busy periods, this is not guaranteed!

• EU shipping: £4.99 or Free Tracked Delivery Over £50 (3-8 Working Days)

• Rest Of the World - £4.99 or Free Tracked Delivery Over £50 (3-8 Working Days)
• Express Delivery Price calculated at check out.