Help Center

Help Center

Our Shipping times are dependant on your location. Some locations have longer shipping times than others.

* COVID-19 RELATED DELAYS HAVE DELAYED ALL SHIPMENTS! Please visit our Shipping page for more info

UK DELIVERY

Standard Delivery Royal Mail 2nd Class Signed For (2 Working Days, Royal Mail) 

Express Delivery, 1st Class Signed For (1-2 working days)

Free Tracked Delivery over £40 (1 Day)

Europe: 

European Tracked Delivery (3-7 Working Days)

European Not Tracked (3-7  Working Days)

Free Tracked Delivery over £40 (3-7 Working Days

 

USA & The Rest of the World:

International Tracked Delivery (3-7 Working Days)

International Not Tracked Delivery (3-7  Working Days)

Free Tracked Delivery over £40 (3-7  Working Days)


Delivery costs depends on your location unless the order is over £40 in which case delivery is Free & Tracked.

 

UK DELIVERY

Standard Delivery Royal Mail 2nd Class Signed For (2 Working Days, Royal Mail) - £2.49

Express Delivery, 1st Class Signed For (1-2 working days) £3.49

Free Tracked Delivery over £40 (1 Day)

Europe: 

European Tracked Delivery (3-7 Days) £9.20

European Not Tracked (3-7 Days) £5.50

Free Tracked Delivery over £40 (3-7 Days)

 

USA & The Rest of the World:

International Tracked Delivery (3-7 Days) £9.20

International Not Tracked Delivery (3-7 Days) £5.50

Free Tracked Delivery over £40 (3-7 Days)


All orders are sent with the royal mail.


For any questions please email us at: admin@twistedpendant.com

Returns & Exchanges

We offer a 60 day exchange or refund guarantee. This 60 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. 

How to return an item

To return an item please email us at admin@twistedpendant.com. State the reason for return and your order number. We will then email you with return details and instructions.

Returns can only be accepted if: 

  • the item is still in its original packaging
  • Unworn and undamaged

We will not except returns if the item has been worn & this will result in the item being returned to sender.

Any items that are damaged upon arrival must be inform us within 3 days of receiving the item. After this we are unable to take responsibility for broken / damaged items. If the item you have ordered is damaged, you should email us As soon as possible so that we can resolve the matter- we are not responsible for any damages / breakages once the necklace has been worn.

Tracking number info


If you have not received your tracking number & you have paid for tracked shipping please email us at: admin@twistedpendant.com & we will resend the tracking code to you.


Please make sure you have checked your junk mail for the tracking code as this can easily be missed. If you have not purchased tracked shipping you will NOT have a tracking number.  


We recommend selecting tracked shipping so you can know when to expect the arrival of your order.


How to return an item

To return an item please email us at admin@twistedpendant.com. State the reason for return and your order number. We will then email you with return details and instructions.

Returns can only be accepted if: 

  • the item is still in its original packaging
  • Unworn and undamaged

We will not except returns if the item has been worn & this will result in the item being returned to sender.

Any items that are damaged upon arrival must be inform us within 3 days of receiving the item. After this we are unable to take responsibility for broken / damaged items. If the item you have ordered is damaged, you should email us As soon as possible so that we can resolve the matter- we are not responsible for any damages / breakages once the necklace has been worn.

OUR GUARANTEE/ PROMISE

We 100% guarantee your jewellery will never fade, lose colour or tarnish. Wear in the shower, sea & to sleep. Our jewellery is 100% Nickel free so you can be sure your skin will never be irritated. 

We use the highest Quality Silver & Gold plating on Super strong 316L stainless steel. 
For any questions, please email: admin@twistedpendant.com


Steps if you're uncertain on ring sizes

  1. Take a piece of paper / string and wrap it around the base of the finger you are measuring.
  2. Where the paper / string overlaps, mark this with a pen.
  3. Measure the paper / string up to the point of marking
  4. Compare the length against our ring size chart


Yes, we offer worldwide shipping!

Delivery costs depends on your location unless the order is over £40 in which case delivery is Free & Tracked.

 

UK DELIVERY

Standard Delivery Royal Mail 2nd Class Signed For (2 Working Days, Royal Mail) - £2.49

Express Delivery, 1st Class Signed For (1-2 working days) £3.49

Free Tracked Delivery over £40 (1 Day)

Europe: 

European Tracked Delivery (3-7 Days) £9.20

European Not Tracked (3-7 Days) £5.50

Free Tracked Delivery over £40 (3-7 Days)

 

USA & The Rest of the World:

International Tracked Delivery (3-7 Days) £9.20

International Not Tracked Delivery (3-7 Days) £5.50

Free Tracked Delivery over £40 (3-7 Days)


All orders are sent with the royal mail.


For any questions please email us at: admin@twistedpendant.com